At CoutureCraze.store, we aim to provide our customers with high-quality track suits. If you are not fully satisfied with your purchase, our refund and returns policy is designed to make the process as smooth as possible.
30-Day Return Policy
You have 30 days from the date of purchase to request and ship approved returns.
Eligibility
To be eligible for a return, your item must meet the following criteria:
- The item must be in its original condition: unworn, unused, unwashed, with tags, and sellable.
- You must provide a receipt or proof of purchase.
To Start a Return
- Contact us at support@homebenefits.us to initiate a return.
- If your return is accepted, we’ll provide you with shipping instructions.
- Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt. If you receive a damaged or incorrect item, contact us immediately so we can evaluate the issue and make it right.
Exchanges
To exchange an item, you need to return the original item and make a new purchase for the replacement.
Refund Policy
- Approved returns will be refunded to the original payment method, excluding shipping charges.
- Canceled items/orders will receive store credit.
- The processing time for refunds may vary based on your bank or credit card company. Please allow some time for your bank or credit card company to process and post the refund.
Contact Us
For any return and refund-related inquiries, please contact us at support@homebenefits.us. We aim to respond to all inquiries within 24 hours on business days.